As per the HERSA grant which is funding the expansion of Telehealth into Central Oregon, patients are required to complete pre- and post- Patient Activation Measure scores.
One challenge with this process is that some patients are reluctant to complete the surveys. Others fail to return their completed surveys.
A second hurdle has been sorting out how to keep track of the scores. When COTN first launched Telehealth in Prineville in 2013, the process involved scanning the completed forms so that they were accessible electronically. Once scanned, the forms were saved in in “other orders” – this was prior to there being a specific place in EPIC for the forms to call home.
Heading forward, the scores will be saved in the “referral” section in EPIC, and pre- and post- scores will be entered into an Excel Spreadsheet as they are collected.
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