With enrollment numbers on the rise, it is increasingly important that Telehealth equipment be returned promptly when one’s participation in the program ends. Although patients are given explicit instructions to do so, the equipment is not always returned.
In an attempt to encourage timely return of the equipment, the COTN coordinators at the Prineville Clinic are keeping a list of patients with items checked out. There are notes in two areas of these patients’ charts in EPIC, viewable by the front and back office staff at the clinics. Reminder notes are also attached to upcoming appointment notices. The COTN staff has also sent out letters and made regular phone calls to patients, requesting them to return the equipment.
COTN’s RNCC has recently created a new letter, which will inform the patients of the cost of the equipment, which they will be responsible for if it is not returned. The next step, if all of the above steps have failed, will be to send an invoice to the patients, billing them for the cost of the equipment.
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