Wednesday, September 24, 2014

Patient Interview, Sep. 10, 2014


A 69-year-old patient reports that her experience with Telehealth has been “an eye opener,” helping her to be more accountable for her own health.  The patient has been on the program for eleven months.  It is difficult for her and her spouse to get to the hospital due to the remoteness of their home and the unwieldy road leading to and from it.  The task is insurmountable during Central Oregon’s severe winter storms - twelve-foot drifts of snow have been known to isolate their home from thoroughfares for up to three months at a time.

The patient has experienced multiple health complications, and has recently undergone a successful gastric bypass.   Telehealth has helped her to feel more at ease being active following the procedure.  During hot summer months, the pulse oximeter helps her to know if she needs to wear an oxygen pack while working outdoors.  She states that she “feel[s] more secure knowing that my blood pressure is not going out of whack, if my oxygen level is good or bad.”  Further, the patient has become more prudent regarding her diet, knowing that loading up on salty foods will be reflected in her readings. 

While her experience with Telehealth has been very positive overall, she has had trouble with the equipment.  At times, she takes her blood pressure two to three times before receiving a reading.  When her pulse oximeter failed to read accurately, she was unable to receive a new one in a timely manner due to incline weather.  Despite equipment hassles, she is hopeful that she will continue to benefit from Telehealth, and is grateful for the relationships that she has cultivated via the program - “it’s good to know that I am in reach of medical care.”      

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